Intermediate Communication Skills Training | The Hospice of St. Francis

This event has expired.

Intermediate Communication Skills Training

Sunday 10th March 2024
9:30 am to 4:00 pm
Online

Having Sensitive Conversations within the Context of Palliative and End of Life Care

Who should attend:

Open to all health and social care staff who have sensitive and complex conversations and have already attended an introductory communication skills course

If you are asking the following questions: 

  • How do I respond to angry family members?
  • How do I tell someone they won’t manage at home or walk again?
  • What do I say to someone who asks “Am I dying?"

If so, this workshop is designed to help you identify some strategies and tools to manage these scenarios 

Please whilst the courses are loaded

I felt like they were like-minded people teaching me how to better manage difficult situations. Felt empowered by it and will be forever be grateful.

Significant Conversations in Practice for AHP’s

Excellent educators, thorough and excellent depth of knowledge.

Absolutely brilliant teaching and enabling a really stimulating discussion. Thank you!

Compassionate Communication

Course Content:

To explore strategies for dealing with complex conversations so these can be applied to practice.

Objectives:

  • To identify what scenarios are difficult in practice
  • To review communication skills available in your toolkit
  • To state some  strategies for handling different types of sensitive conversations
  • To reflect on some communication scenarios in practice (video/ case study/ goldfish bowl)

Presented by

Claire Nicell)

Claire Nicell

Joint Head of Education and Learning

Claire is a Bachelor of Nursing with more than 30 years of clinical experience in many different settings. Throughout her career she has always had a keen interest in teaching and palliative care; so her present role as Lecturer Practitioner is her ideal job!

Her palliative care experience has involved working in hospitals, hospices and as a Community Specialist Palliative Care Nurse. More recently her focus and experience has switched to education. Within Hertfordshire she was part of the ABC project delivering palliative and end of life care to care homes throughout the county and then spent 18 months with the palliative care team at Watford General Hospital implementing The Rose Project (to promote dignity and respect at the end of life).

Claire loves working collaboratively with different colleagues across the social and health care sectors and helping individuals apply the principles of palliative care to their setting to promote excellent palliative care for those they care for.

She keeps her hand in clinically by working with her colleagues in the Community Palliative Care team and supporting a support group for patients with Pulmonary Fibrosis to ensure she practices what she teaches!

Read More
Manisha Cook)

Manisha Cook

Specialist Physiotherapist and Lecturer Practitioner

Manisha has been qualified physiotherapist for over 20 years, she is passionate about respiratory medicine and palliative care.

Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire. 

Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.

Read More

How do I book?

For enquiries and to book please contact our education team.

Click here to book Join our Education & Training mailing list!

DYING MATTERS SERIES (3) 25 Jun 24
Education Event

Legal Matters - The Fourth in a Series of Dying Matters Workshops

DYING MATTERS SERIES (10) 27 Jun 24
Education Event

Lean In – Don’t Step Back! Supporting Individuals with Complex Dual Mental Health and Palliative Health Care Needs Level 2

DYING MATTERS SERIES (6) Multiple dates
Education Event

Advanced Communication Skills Training Course (2 Days)

DYING MATTERS SERIES (11) 03 Jul 24
Education Event

Stress, Immunity and Health - A lunch and learn session for all​

DYING MATTERS SERIES (5) 09 Jul 24
Education Event

Funerals - The Fifth in a Series of Dying Matters Workshops

DYING MATTERS SERIES (8) 10 Jul 24
Education Event

AHP Bite Size Learning - A Guide to Promoting Healthy Sleep Habits - an AHP approach

DYING MATTERS SERIES (12) 24 Jul 24
Education Event

Planning for the Future - The Sixth in a Series of Dying Matters Workshops​

DYING MATTERS SERIES (9) 08 Aug 24
Education Event

Compassionate Communication Skills (Foundation Level)

DYING MATTERS SERIES (7) Multiple dates
Education Event

European Certificate in Essential Palliative Care (ECEPC)

DYING MATTERS SERIES (5) 10 Sept 24
Education Event

Intermediate Communication Skills Training - Having Sensitive Conversations within the Context of Palliative and End of Life Care

DYING MATTERS SERIES (11) 18 Sept 24
Education Event

Palliative and End of Life Care - an Awareness Day

DYING MATTERS SERIES (8) 19 Sept 24
Education Event

AHP Bite Size Learning - Feel Braver to have Sensitive Conversations - an AHP approach

DYING MATTERS SERIES (11) 26 Sept 24
Education Event

Talking ACP and DNACPR - A Practical Approach

separator