Privacy Policy | The Hospice of St. Francis

Privacy Policy

Your privacy is very important to us at The Hospice of St Francis. We hold and process information to allow us to support patients, carers and families, and in order to raise the money that we need to go on delivering our crucial services.

Our Privacy Promise to you:

  • We will keep your information secure and confidential
  • You are in control of how we communicate with you – you can opt in or out or change your preferences at any time.
  • We will not sell your data to a third party.
  • We will not swap your data with a third party.
  • We will train our staff to ensure that they know how to manage your information appropriately and in line with regulations.
  • We pass information to trusted partners to do some specialist processing work (e.g. direct debit bureaux to process financial donations, mailing houses to print and post out fundraising appeals).All these companies comply with Data Protection laws.
  • Any credit or debit card transactions with us are secure and encrypted and comply with the Payment Card Industry Data Security Standard.

If you are a supporter (e.g. donor, shopper, event participant, community fundraiser) or a web visitor, this privacy policy is designed to explain clearly what we do with your data and why, and how you can control it.  Our overall aim is to create a tailored service, based on individual preferences, so we can develop high quality relationships with our supporters. 

If you are a patient, or receiving the care and support of The Spring Centre or our Bereavement Services, there is a separate privacy policy regarding how we use your health records.  We will not share the information you provide with our fundraising and marketing teams unless you specify this. If you are receiving support from The Hospice of St Francis and would like to receive information about the wider Hospice, including how you can support us, please contact our Donor Care team -

If you are interested in how we work to develop relationships with philanthropists, we would recommend that you read the section on Fundraising and wealth profiling. This section explains how fundraising organisations like The Hospice of St Francis identify people who may choose to help with significant gifts and gives you the opportunity to exclude your own information from any wealth screening activity which we may undertake in future.

If you are a supporter of the hospice then thank you for all that you have done to help us. Please contact our Donor Care team – if you’d like to know more about any aspect of this policy.

The personal data we collect, store and process in relation to employment, volunteering and training enables us to meet out our duties as an employer including meeting regulatory and statutory obligations. It is provided to us by individuals at the point of application for a role at the Hospice or by the agency where we engage agency staff. You can read our separate staff and volunteer privacy policy here.

Who we are

Care and support services – separation of data

How the NHS and care services use your information

Information held by our Trading Company

Information we collect

What we will not do with your information

How we use information about you

How we use Cookies on our website

Tracking your use of our websites


Fundraising and wealth profiling

Legal basis for communications

Disclosure of information

Under 18s

Offensive or inappropriate content

Your right to access the information we hold about you

Keeping your information

Changes to this privacy policy


Thank you for everything you do to support the Hospice and for everything you allow us to go on doing to care for patients and families.