Donor Charter

The Hospice of St Francis (registered Charity no: 280825) is dedicated to treating all its donors and supporters with the highest level of care, consideration and respect. 

This Donor Charter has been produced to assure donors and prospective donors of the integrity and accountability of The Hospice of St Francis and to ensure that all members of staff and Board members strive to achieve the highest professional standards at all times.

Donors and prospective donors have the following rights:

- To be treated by representatives of The Hospice of St Francis, volunteers and other individuals involved with the solicitation and receipt of donations in a fair, transparent, accurate and honest manner in accordance with all applicable laws, the professional codes of fundraising ethics as detailed by the Institute of Fundraising and the FRSB (Fund Raising Standards Board) and The IoF (Institute of Fundraising) and good practice.

- To be informed in all fundraising solicitations of The Hospice of St Francis’s name, contact details and charitable status.

- To receive fundraising solicitations and stewardship reports from The Hospice of St Francis which are truthful and accurately describe the charity’s activities and the intended and actual uses of donated funds.

- To receive appropriate and timely acknowledgment and recognition, if deemed appropriate, for their donation in accordance with the donor’s wishes.

- To have the terms applicable to their gift observed and to be consulted if their donation cannot be used for its intended purpose.

- To be kept informed of the impact of their philanthropy and The Hospice of St Francis's evolving needs and priorities. This includes receiving progress reports on supported activity and invitations to attend relevant events to see first-hand the benefits their support brings.

- To be assured that donors’ rights to privacy and confidentiality will be respected with all donor records and database information kept secure. At The Hospice of St Francis we take donors' right to privacy very seriously. Any personal information will be treated in full compliance with the Data Protection Act 1998. The Hospice of St Francis will not sell the donor list; donors will have the right to see their own donor record and to challenge its accuracy.

- To be asked in writing for permission to be cited in case studies and other promotional and publicity material (including photographs) prior to publication.

- To have their support treated as anonymous if requested.

- To have access to The Hospice of St Francis’s most recent published financial accounts/Annual Review and be assured that the organisation’s financial affairs are being conducted in a responsible manner.

- To have the right to express mailing/contact preferences or request their details be removed from our database and have this confirmed by one of our supporter care team members. 

Protecting vulnerable individuals

The Hospice of St Francis fully understands its responsibility to protect vulnerable individuals by adhering to IoF Code of Fundraising Practice section 1.2 (e) in the general principles section that: “Fundraisers ought to take all reasonable steps to treat a donor fairly, enabling them to make an informed decision about any donation.”

Web Security and Privacy

Collection of information

The Hospice of St Francis is the sole owner of information submitted by you using our website. We may use information gathered in compiling anonymous statistics and research in the course of the organisation's stated role. However, we will never sell, share, or rent personally identifiable information that you have given us.

Donations and payments

Any information and credit card details you provide us will be encrypted and handled securely.


A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser and us to track the use of our website. We use cookies to help us understand our users' interests and preferences so that we can constantly improve our website and communication with our supporters


The Hospice of St Francis will respond within 20 working days to a complaint by a donor or prospective donor about any matter that is addressed in this policy.  The Chief Executive will respond to the complainant’s concerns. 

For more information please visit our Contact Us page.

Social, News & Events

See all news & events

We love what we do and we love your support too - keep in touch by receiving our newsletter and eNews: