Education & Learning | The Hospice of St. Francis
education and training

Relevant - Responsive - Reflective


We are proud to provide high quality education and learning experiences that are responsive to the frequently changing needs of the health and social care workforce

Our Education: Helping to improve end of life and palliative care #worldwide

Learn for Good

Whole event very useful, enjoyed presentation and discussion on topics. I have gained confidence and knowledge of what I can do with patients

AHP Bite Size Learning

Bone Metastases – Feb 2023

The most informative palliative care session. Tapping into the expertise of the hospice medics and looking at the predicted symptoms and signs as patients approach their final hours.

Palliative Care for Ambulance Clinicians – Sep 2022

Excellent day. So much information and clarity. Amazing speakers.

Practical Palliative Care

Non-invasive Ventilation

It was so insightful and spoken by a knowledgeable. lecturer. Incredibly stimulating, ideas and views that I hadn't even considered - fascinating!

Ethics Masterclass

Assisted Dying – May 2022

Education Event

Legal Matters - The Fourth in a Series of Dying Matters Workshops

Education Event

Lean In – Don’t Step Back! Supporting Individuals with Complex Dual Mental Health and Palliative Health Care Needs Level 2

DYING MATTERS SERIES (6) Multiple dates
Education Event

Advanced Communication Skills Training Course (2 Days)

Education Event

Funerals - The Fifth in a Series of Dying Matters Workshops

Education Event

AHP Bite Size Learning - A Guide to Promoting Healthy Sleep Habits - an AHP approach

Education Event

Stress, Immunity and Health - A lunch and learn session for all​

Education Event

Planning for the Future - The Sixth in a Series of Dying Matters Workshops​

Education Event

Compassionate Communication Skills (Foundation Level)

DYING MATTERS SERIES (7) 09 Sept 24 - 13 Nov 24
Education Event

European Certificate in Essential Palliative Care (ECEPC)

DYING MATTERS SERIES (5) Multiple dates
Education Event

Intermediate Communication Skills Training - Having Sensitive Conversations within the Context of Palliative and End of Life Care

Education Event

Palliative and End of Life Care - an Awareness Day

Education Event

AHP Bite Size Learning - Feel Braver to have Sensitive Conversations - an AHP approach

Education Event

Talking ACP and DNACPR - A Practical Approach

Our Clinical Education Programme

As a centre of excellence in palliative care, The Hospice of St Francis is committed to empowering health and social care professionals through collaboration, expertise, passion, education and learning.

We are proud of our ability to provide high quality education and learning experiences that are responsive to the frequently changing needs of the health and social care workforce and its patients.

We primarily use virtual platforms to deliver our education programme. This is a more inclusive way of delivering education and enables us to share our knowledge and experience with a much wider audience. Our interactive and highly original sessions are developed and delivered by a multi-disciplinary team with many years of experience in providing palliative and end of life care and palliative rehabilitation.

In addition we offer student placements and a range of skills and personal development training opportunities for clinicians, non-clinicians and volunteers.


Find out more about our facilitators...

Claire Nicell)

Claire Nicell

Joint Head of Education and Learning

Claire is a Bachelor of Nursing with more than 30 years of clinical experience in many different settings. Throughout her career she has always had a keen interest in teaching and palliative care; so her present role as Lecturer Practitioner is her ideal job!

Her palliative care experience has involved working in hospitals, hospices and as a Community Specialist Palliative Care Nurse. More recently her focus and experience has switched to education. Within Hertfordshire she was part of the ABC project delivering palliative and end of life care to care homes throughout the county and then spent 18 months with the palliative care team at Watford General Hospital implementing The Rose Project (to promote dignity and respect at the end of life).

Claire loves working collaboratively with different colleagues across the social and health care sectors and helping individuals apply the principles of palliative care to their setting to promote excellent palliative care for those they care for.

She keeps her hand in clinically by working with her colleagues in the Community Palliative Care team and supporting a support group for patients with Pulmonary Fibrosis to ensure she practices what she teaches!

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Manisha Cook)

Manisha Cook

Specialist Physiotherapist and Lecturer Practitioner

Manisha has been qualified physiotherapist for over 20 years, she is passionate about respiratory medicine and palliative care.

Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire. 

Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.

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Barbara Miller)

Barbara Miller

Clinical Audit & Quality Improvement Nurse

Barbara has been a Registered Nurse for 32 years and completed a Degree in Cancer Nursing at The Royal Marsden Hospital in 1994. She has worked in oncology and palliative care since then.

Barbara’s first contact with the Hospice of St Francis was as a Macmillan Palliative Care Nurse based at Watford General Hospital and she started working at the Hospice as a bank night nurse in 2003.

Barbara now works with the clinical teams, carrying out audits, service evaluations and reviews of care and practice to support and help develop the excellent care that the Hospice aims to provide for everyone using its services.

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Caroline Smith)

Caroline Smith


Caroline joined the Hospice of St Francis in July 2021. She brings to her role a wealth of experience from Industry, having worked in IT for more than 28 years.

She has experience of the Travel, Financial Services and Automotive industries, having worked as an IT Project Manager for the last 20 years. She has a BA (Hons) in Business Studies, and has returned to her earlier career roots in administration, with a strong interest in training and continuous learning.

Caroline is keen to support both the training & development and volunteer services areas of the Hospice with their administration needs, with a particular focus on streamlining and improving processes, where possible.

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Linda Harris)

Linda Harris

Joint Head of Education and Learning

Linda joined the Hospice in 2013 following a career in IT both nationally and internationally.

She ran her own, owner/manager business for 23 years, providing accounting software solutions to a diverse range of market sectors in the SME marketplace. Partnering with organisations such as Computer Cab, The Match Rooms, Forth Medical, British Steel, and The Diocese of Gibralter in Europe.

Linda is keen to collaborate and build relationships with our peers and business partners. Motivated by the challenge of exceeding customer expectation and the building of a strong team she strives to deliver a first class service to our learners, thereby maintaining our reputation as a centre for palliative and end of life care excellence in education and learning.

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Manisha Cook)

Kathryn Batstone

Education and Learning Assistant

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Catch up on our Avoiding 'Shocking' Deaths - Deactivating ICD's webinar

Find out more about our clinical education services...

Our Clinical Education Programme

Our Clinical Education Programme

Relevant, accessible, quality end of life care education for colleagues in health and social care across the hospital, community, home, and care home settings.

Find out more

Bespoke Education & Training

Bespoke Education & Training

Are you looking to develop your workforce? Take a look at our full and half day workshops.

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Clinical Practice Placements

Clinical Practice Placements

We offer a variety of placements, offering a valuable clinical practice learning environment to all our students and clinical visitors, and providing an understanding of palliative care in practice.

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We are proud to offer the European Certificate in Essential Palliative Care and the award-winning ABC End of Life Education Programme for care home staff.

We have formal education programmes based at The Hospice of St Francis. We also offer education and mentorship in local settings throughout our catchment area and can customise programmes to suit the needs of different professionals.

Throughout everything, our ethos has always been to provide exceptional care - an ambition recognised by the Care Quality Commission, the independent regulator of health and adult social care in England, who awarded The Hospice of St Francis an ‘Outstanding’ rating in 2016. 

You can find out more information about End of Life Care on the NHS England website.