Contacting the Hospice
Where is the Hospice and How to find us
Roadworks near the Hospice: November to December 2026
The Hospice is open as usual, but roadworks nearby may make your journey take longer, so please allow extra time.
Shootersway: Cadent Gas is replacing a gas main. Shootersway is closed between Kings Road (A416) and Cross Oak Road, and there are temporary traffic lights further along towards Coppins Close. The works are expected to last until 18 December 2026, and there may be other short closures at times shown on roadside signs. Spring Garden Lane is not affected.
Getting here: you can’t reach us from the Kings Road end of Shootersway at the moment. Instead, please come along the High Street (A4251), turn up Durrants Lane to Shootersway, and follow it to Spring Garden Lane.
Gossoms End (the High Street towards Northchurch): from 9 November to 4 December 2026 there are temporary traffic lights for road improvement works, so expect delays on this road too.
Our address is: The Hospice of St Francis, Spring Garden Lane, Off Shootersway, Berkhamsted, Herts, HP4 3GW
- For satellite navigation devices, please use the postcode HP4 3GW.
- Our Inpatient Unit Reception is the first entrance to the building upon arrival.
- Our Main Reception is the second entrance at the far end of the building.
Email & Telephone
Please note that our administrative offices are open between 9am - 5pm, Monday - Friday
Switchboard
01442 869550General enquiries
info@stfrancis.org.ukEducation Team
education@stfrancis.org.ukFundraising
fundraising@stfrancis.org.ukDonor Care
donorcare@stfrancis.org.ukHuman Resources
recruitment@stfrancis.org.ukVolunteer Services
volunteering@stfrancis.org.ukPress Office
comms@stfrancis.org.ukWebsite Team
comms@stfrancis.org.ukFeedback
feedback@stfrancis.org.ukPatient-related enquiries
hospiceofstfrancis.berkhamsted@nhs.net24 Hour Specialist Pallative Care
Telephone Advice Line
A Telephone Advice Line for patients (aged 18 years and over) with a life-limiting illness, registered with a West Hertfordshire GP, their families and the health and care professionals who are supporting them.
The Telephone Advice Line provides specialist support and advice quickly and efficiently with calls managed by an experienced nursing team (based in an Inpatient Unit) who will liaise with on call doctors and consultants as required.
Available 7 days a week, 365 days. Hosted by The Hospice of St Francis (Berkhamsted).
01923 335 356
Comments, Compliments and Complaints
Your Feedback Matters
We want everyone to have the best possible experience of The Hospice of St Francis and are always interested to hear your views. You can comment on any aspect of our service from your experience of our care; to our shops, to our fundraising activities.
You can speak to a member of our team at any time, complete our online or paper form, or contact us at feedback@stfrancis.org.uk.
