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Comments, Compliments and Complaints

Your Feedback Matters

We aim to provide the highest standard of care to patients, families and carers affected by life-limiting illness, helping them to live their precious lives well.

We hope that you will be happy with our care or any other aspect of our service or fundraising and we welcome your views, comments and suggestions to help us improve further.

You may write or ask to speak to one of the Executive Team who will try and deal with your concerns straight away. Alternatively you can write to, or telephone, the Director of Care. Within two days you will be invited to come and talk to the appropriate Director to discuss your concerns.

We aim to resolve all complaints within 20 working days. Once an assessment and full investigation of your concern has been made we will share our findings with you. If you are not satisfied with the result of the investigation, the Hospice CEO will be please to meet you to discuss further. If you are still dissatisfied following this, you may speak to a member of the Board of Trustees of the Care Quality Commission.


Tel: 01442 869550

Email: feedback@stfrancis.org.uk

The Hospice of St Francis is regulated by the Care Quality Commission and is registered with the Fundraising Regulator and if you remain unhappy about how we have responded to your complaint, you can contact the appropriate organisation directly. Contact must be made with the Fundraising Regulator within two months of our response to your complaint.

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Comments, Compliments and Complaints Form


Comments

We are always interested to hear your views. If you have any suggestions you can let us know using the form overleaf.

Compliments

If you are particularly pleased with the care you have received or the service we provide, we would be delighted if you would let us know. Again you can complete the form overleaf.

Complaints

Sometimes we do not get things right and we would like to hear directly from you if this is the case. If you have any cause for complaint about any aspect of our care or services, please do let us know. You can do this verbally or in writings. We will take your complaint seriously and investigate the matter promptly, and keep you informed. All complaints will be dealt with sympathetically and in complete confidence.

Please make any comments, suggestions, compliments or complaints below. All responses are treated as confidential.

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Data Protection: The Hospice of St Francis will process your personal data for the purpose of your feedback. We will never sell or swap your details with anyone. 

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