If you have an immediate concern about someone being cared for by us, please do speak to Fay Richardson, our Director of Care, on 01442 869550.
Sometimes speaking out about care is not easy and we can arrange for a specially trained independent health advocate to support you to share your feedback.
If English is not your preferred language please let us know and we will provide an interpreter to help. We aim to resolve all complaints within 20 working days. Once an assessment and full investigation of your concern has been made we will share our ﬁndings with you.
If you are not satisﬁed with the result of the investigation, the Hospice CEO will be pleased to meet you to discuss further. If you are still dissatisﬁed following this, you may speak to a member of the Board of Trustees or the Care Quality Commission - www.cqc.org.uk