Intermediate Communication Skills Training - Having Sensitive Conversations within the Context of Palliative and End of Life Care

Thursday 14th November 2024
9:30 am to 4:00 pm
Online

Please wait, loading course dates...

DYING MATTERS SERIES (5)

Who should attend:

Open to all health and social care staff who have sensitive and complex conversations and have already attended an introductory communication skills course.

If you are asking the following questions: 

How do I respond to angry family members?

How do I tell someone they won’t manage at home or walk again?
What do I say to someone who asks “Am I dying?"

If so, this workshop is designed to help you identify some strategies and tools to manage these scenarios.

 

Course Aims:

To explore strategies for dealing with complex conversations so these can be applied to practice.

Objectives:

  • To identify what scenarios are difficult in practice
  • To review communication skills available in your toolkit
  • To state some  strategies for handling different types of sensitive conversations
  • To reflect on some communication scenarios in practice (video/ case study/ goldfish bowl)

Presented by

Claire Nicell)

Claire Nicell

Joint Head of Education and Learning

Claire is a Bachelor of Nursing with more than 30 years of clinical experience in many different settings. Throughout her career she has always had a keen interest in teaching and palliative care; so her present role as Lecturer Practitioner is her ideal job!

Her palliative care experience has involved working in hospitals, hospices and as a Community Specialist Palliative Care Nurse. More recently her focus and experience has switched to education. Within Hertfordshire she was part of the ABC project delivering palliative and end of life care to care homes throughout the county and then spent 18 months with the palliative care team at Watford General Hospital implementing The Rose Project (to promote dignity and respect at the end of life).

Claire loves working collaboratively with different colleagues across the social and health care sectors and helping individuals apply the principles of palliative care to their setting to promote excellent palliative care for those they care for.

She keeps her hand in clinically by working with her colleagues in the Community Palliative Care team and supporting a support group for patients with Pulmonary Fibrosis to ensure she practices what she teaches!

Read More
Dee Cooke)

Dee Cooke

Lecturer Practitioner/ Nurse

Dee started her nursing career in a general hospital on both medicine and gynae wards. Passionate about developing people and empowering them with skills and knowledge to provide excellent care to their patients her lecturer practitioner role is a perfect fit.

Dee has worked in a range of settings including a community team, care home improvement team and clinical skills facilitator team.

Dee joined the team in April 2024 and works clinically alongside delivering end of life care education.

Dee is passionate about supporting staff to get it right even in stressful situations.

Read More

How do I book?

For enquiries and to book please contact our education team.

Click here to book Join our Education & Training mailing list!

DYING MATTERS SERIES (6) Multiple dates
Education Event

Advanced Communication Skills Training Course (2 Days)

Transition Course 11 Oct 24 - 14 Mar 25
Education Event

Transition to Autonomous Practice

Mick Pascoe Nordic Walking (1) 17 Oct 24
Education Event

AHP Bite Size Learning - Rehabilitation in Life-limiting Illness - Self Management and Goal Setting

AHP Masterclass No Short Cuts 04 Nov 24
Education Event

AHP Masterclass - No Short Cuts: Supporting those with long-term / life-limiting diagnoses to remain in or return to work

Claire & Amy 05 Nov 24
Education Event

ReSPECT Awareness for Everyone

Core Principles Of Paliative Rehab 21 Nov 24
Education Event

Core Principles of Palliative Rehabilitation - an AHP approach

Compassionate Communication Skills (4) Multiple dates
Education Event

Compassionate Communication Skills (Foundation Level)

Communication, Reframing 11 Dec 24
Education Event

AHP Bite Size Learning: Reframing Life's Challenges

PCDP 2025 (1) 14 Jan 25 - 25 Mar 25
Education Event

Palliative Care Development Programme 2025 (PCDP)

DYING MATTERS SERIES (7) 07 Apr 25 - 11 Jun 25
Education Event

European Certificate in Essential Palliative Care (ECEPC)

separator