Compassionate Communication Skills (Foundation Level) Face to Face
Thursday 10th September 2026
9:30 am to 1:00 pm
In Person, The Hospice of St Francis HP4 3GW
Who should attend:
Open to all internal and external patient facing staff and volunteers
NOTE: This session is face to face
Course Aims:
To introduce participants to the concept of compassionate communication so this can be applied to practice
Objectives:
- To identify communication challenges that you face in your role
- To describe and give examples of what helps and hinders effective communication
- To reflect on possible responses/skills
- To pin point personal resilience techniques
NOTE: HCT staff
HCT staff to book their place using this form
Presented by
Amy Smissen
Lecturer Practitioner/ Community Occupational Therapist
Throughout her career she has worked in a range of settings including a community learning disability team, an inpatient neurological rehab unit and a local charity providing support to people living with long-term neurological conditions.
Amy joined the Hospice of St Francis in 2023 and works 3 days a week in the Community Team, bringing her unique OT perspective to enable community patients to optimise their function and ultimately, their overall quality of life. Amy has always enjoyed facilitating therapeutic groupwork sessions, running workshops and training sessions both for patients and carers and with fellow clinicians. These skills lend themselves well to her Lecturer Practitioner role, which she took on in early 2024.
Manisha Cook
Lecturer Practitioner and Specialist Physiotherapist
Manisha completed her Level 4 Certificate in Teaching and Education in 2021 and currently practises as a Lecturer Practitioner at The Hospice of St Francis and within Universities.
Manisha is passionate about providing holistic, patient-centred care with a special interest in long term conditions and Pulmonary Fibrosis. She is equally committed to education and professional development, sharing her clinical expertise to support and inspire multidisciplinary teams, students, and colleagues working within palliative and end-of-life care.
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