Compassionate Communication Skills (Foundation Level) Online
Tuesday 3rd December 2024 9:30 am - 1:00 pm
Thursday 6th March 2025 9:30 am - 1:00 pm
Thursday 10th July 2025 9:30 am - 1:00 pm
Thursday 4th December 2025 9:30 am - 1:00 pm
Online
Who should attend:
Open to all internal and external patient facing staff and volunteers
Do you ever come into contact with others who are going through a difficult time?
Do you wish you knew ‘the right thing’ to say to someone coping with an illness?
Whether your role involves you working with patients, families or bereaved individuals, this course will help consider the importance of empathy within communication and reflect on possible responses and skills when faced with conversations requiring an element of compassion
Course Aims:
To introduce participants to the concept of compassionate communication so this can be applied to practice.
Objectives:
- To identify communication challenges that you face in your role
- To describe and give examples of what helps and hinders effective communication
- To reflect on possible responses/skills
- To pin point personal resilience techniques
Presented by
Dee Cooke
Lecturer Practitioner/ Nurse
Dee has worked in a range of settings including a community team, care home improvement team and clinical skills facilitator team.
Dee joined the team in April 2024 and works clinically alongside delivering end of life care education.
Dee is passionate about supporting staff to get it right even in stressful situations.
Manisha Cook
Lecturer Practitioner and Specialist Physiotherapist
Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire.
Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.
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