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Intermediate Communication Skills

Thursday 16th January 2025

9:30 am to 4:00 pm

Online

Having Sensitive Conversations within the Context of Palliative and End of Life Care

Who should attend:

Open to all health and social care staff who have sensitive and complex conversations and have already attended an introductory communication skills course

If you are asking the following questions:

How do I respond to angry family members?
How do I tell someone they won’t manage at home or walk again?
What do I say to someone who asks “Am I dying?"

If so, this workshop is designed to help you identify some strategies and tools to manage these scenarios

Education Programme5732f1152c936b338ac1ff000035bb5b

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Please whilst the courses are loaded

I felt like they were like-minded people teaching me how to better manage difficult situations. Felt empowered by it and will be forever be grateful.

Significant Conversations in Practice for AHP’s

Excellent educators, thorough and excellent depth of knowledge.

Absolutely brilliant teaching and enabling a really stimulating discussion. Thank you!

Compassionate Communication

Course Content:

To explore strategies for dealing with complex conversations so these can be applied to practice.

Objectives:

To identify what scenarios are difficult in practice

To review communication skills available in your toolkit

To state some strategies for handling different types of sensitive conversations

To reflect on some communication scenarios in practice (video/ case study/ goldfish bowl)

Presented by

Manisha Cook

Lecturer Practitioner and Specialist Physiotherapist

The Hospice of St Francis

Manisha is a qualified physiotherapist with over 20 years’ experience working in primary and secondary healthcare settings and has been working in palliative care since 2014.

Manisha completed her Level 4 Certificate in Teaching and Education in 2021 and currently practises as a Lecturer Practitioner at The Hospice of St Francis and within Universities.
Manisha is passionate about providing holistic, patient-centred care with a special interest in long term conditions and Pulmonary Fibrosis. She is equally committed to education and professional development, sharing her clinical expertise to support and inspire multidisciplinary teams, students, and colleagues working within palliative and end-of-life care.

Dee Cooke

Lecturer Practitioner/ Nurse

The Hospice of St Francis

Dee started her nursing career in a general hospital on both medicine and gynae wards. Passionate about developing people and empowering them with skills and knowledge to provide excellent care to their patients her lecturer practitioner role is a perfect fit.

Dee has worked in a range of settings including a community team, care home improvement team and clinical skills facilitator team.

Dee joined the team in April 2024 and works clinically alongside delivering end of life care education.

Dee is passionate about supporting staff to get it right even in stressful situations.