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AHP Bite Size Learning - Breaking Bad News - Communication Skills to Manage Sensitive Conversations in Rehabilitation

Thursday 24th April 2025

12:00 pm to 1:30 pm

Online

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Who should attend:

This session is suitable for all AHP clinicians in any health care setting. If you have ever found a difficult conversation challenging to navigate, we will help unpick some core verbal and non-verbal skills that can be helpful

We will ensure this session is rehab focused so that these skills are transferable in your working practice.

Course Aims:

To learn communication skills to help with managing difficult or sensitive conversations

Objectives:

To identify what scenarios are difficult to practice
To summarise facilitative skills to use in difficult conversations
To state some strategies for handling different types of complex conversations
To observe facilitators in role play demonstrating communication skills LIVE!

Presented by

Manisha Cook

Lecturer Practitioner and Specialist Physiotherapist

The Hospice of St Francis

Manisha is a qualified physiotherapist with over 20 years’ experience working in primary and secondary healthcare settings and has been working in palliative care since 2014.

Manisha completed her Level 4 Certificate in Teaching and Education in 2021 and currently practises as a Lecturer Practitioner at The Hospice of St Francis and within Universities.
Manisha is passionate about providing holistic, patient-centred care with a special interest in long term conditions and Pulmonary Fibrosis. She is equally committed to education and professional development, sharing her clinical expertise to support and inspire multidisciplinary teams, students, and colleagues working within palliative and end-of-life care.

Amy Smissen

Lecturer Practitioner/ Community Occupational Therapist

Amy is a qualified Occupational Therapist with 25 years experience working in both clinical and leadership roles. With a passion for the palliative rehab approach to empower patients to self-manage Amy enjoys sharing her knowledge and skills within the team and wider audiences.

Throughout her career she has worked in a range of settings including a community learning disability team, an inpatient neurological rehab unit and a local charity providing support to people living with long-term neurological conditions.

Amy joined the Hospice of St Francis in 2023 and works 3 days a week in the Community Team, bringing her unique OT perspective to enable community patients to optimise their function and ultimately, their overall quality of life. Amy has always enjoyed facilitating therapeutic groupwork sessions, running workshops and training sessions both for patients and carers and with fellow clinicians. These skills lend themselves well to her Lecturer Practitioner role, which she took on in early 2024.