AHP Bite Size Learning - A Beginner’s Guide to Service Innovation and Improvement in Palliative Care
Thursday 17th July 2025
12:00 pm to 1:30 pm
Online

Who should attend:
This session is suitable for all AHP professionals in any health care setting. If you are thinking of making a positive difference in your service but don’t know where to start, this session will give you some starting points and top tips
Course Aims:
An AHP focused session suitable for anyone keen to understand the process of service development, service improvement and innovation. We will explore some processes and share examples from our own practice. We hope you feel motivated to make some positive changes after this session
Objectives:
- To understand the process of service development
- To come away with some starting points for making a positive change in your service
- To share service innovation ideas and explore the process using real examples
Presented by

Amy Smissen
Lecturer Practitioner and Community Occupational Therapist
Throughout her career she has worked in a range of settings including a community learning disability team, an inpatient neurological rehab unit and a local charity providing support to people living with long-term neurological conditions.
Amy joined the Hospice of St Francis in 2023 and works 3 days a week in the Community Team, bringing her unique OT perspective to enable community patients to optimise their function and ultimately, their overall quality of life. Amy has always enjoyed facilitating therapeutic groupwork sessions, running workshops and training sessions both for patients and carers and with fellow clinicians. These skills lend themselves well to her Lecturer Practitioner role, which she took on in early 2024.

Manisha Cook
Lecturer Practitioner and Specialist Physiotherapist
Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire.
Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.

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