Compassionate Communication Skills (Foundation Level) | The Hospice of St. Francis

Compassionate Communication Skills (Foundation Level)

Thursday 8th August 2024
9:30 am to 1:00 pm
Online

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Who should attend:

Open to all internal and external patient facing staff and volunteers

Do you ever come into contact with others who are going through a difficult time?
Do you wish you knew ‘the right thing’ to say to someone coping with an illness?

Whether your role involves you working with patients, families or bereaved individuals, this course will help consider the importance of empathy within communication and reflect on possible responses and skills when faced with conversations requiring an element of compassion

 

Course Aims:

To introduce participants to the concept of compassionate communication so this can be applied to practice.

Objectives:

  • To identify communication challenges that you face in your role
  • To describe and give examples of what helps and hinders effective communication
  • To reflect on possible responses/skills
  • To pin point personal resilience techniques

Presented by

Manisha Cook)

Dee Cooke

Lecturer Practitioner/ Nurse

The Hospice of St Francis

Manisha Cook)

Manisha Cook

Specialist Physiotherapist and Lecturer Practitioner

Manisha has been qualified physiotherapist for over 20 years, she is passionate about respiratory medicine and palliative care.

Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire. 

Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.

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How do I book?

For enquiries and to book please contact our education team.

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