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Compassionate Communication Skills
Thursday 14th March 2024
9:30 am to 1:00 pm
Acorn Suite, The Hospice of St Francis HP4 3GW
Who should attend:
Open to all internal and external patient facing staff and volunteers
NOTE: This session is face to face
Course Aims:
To introduce participants to the concept of compassionate communication so this can be applied to practice
Objectives:
- To identify communication challenges that you face in your role
- To describe and give examples of what helps and hinders effective communication
- To reflect on possible responses/skills
- To pin point personal resilience techniques
Presented by
Claire Nicell
Joint Head of Education and Learning
Her palliative care experience has involved working in hospitals, hospices and as a Community Specialist Palliative Care Nurse. More recently her focus and experience has switched to education. Within Hertfordshire she was part of the ABC project delivering palliative and end of life care to care homes throughout the county and then spent 18 months with the palliative care team at Watford General Hospital implementing The Rose Project (to promote dignity and respect at the end of life).
Claire loves working collaboratively with different colleagues across the social and health care sectors and helping individuals apply the principles of palliative care to their setting to promote excellent palliative care for those they care for.
She keeps her hand in clinically by working with her colleagues in the Community Palliative Care team and supporting a support group for patients with Pulmonary Fibrosis to ensure she practices what she teaches!
Manisha Cook
Specialist Physiotherapist and Lecturer Practitioner
Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire.
Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.
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