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Compassionate Communication Skills

Thursday 14th March 2024
9:30 am to 1:00 pm
Acorn Suite, The Hospice of St Francis HP4 3GW

Who should attend:

Open to all internal and external patient facing staff and volunteers

NOTE: This session is face to face

Course Aims:

To introduce participants to the concept of compassionate communication so this can be applied to practice

Objectives:

  • To identify communication challenges that you face in your role
  • To describe and give examples of what helps and hinders effective communication
  • To reflect on possible responses/skills
  • To pin point personal resilience techniques

Please whilst the courses are loaded

Presented by

Claire Nicell)

Claire Nicell

Joint Head of Education and Learning

Claire is a Bachelor of Nursing with more than 30 years of clinical experience in many different settings. Throughout her career she has always had a keen interest in teaching and palliative care; so her present role as Lecturer Practitioner is her ideal job!

Her palliative care experience has involved working in hospitals, hospices and as a Community Specialist Palliative Care Nurse. More recently her focus and experience has switched to education. Within Hertfordshire she was part of the ABC project delivering palliative and end of life care to care homes throughout the county and then spent 18 months with the palliative care team at Watford General Hospital implementing The Rose Project (to promote dignity and respect at the end of life).

Claire loves working collaboratively with different colleagues across the social and health care sectors and helping individuals apply the principles of palliative care to their setting to promote excellent palliative care for those they care for.

She keeps her hand in clinically by working with her colleagues in the Community Palliative Care team and supporting a support group for patients with Pulmonary Fibrosis to ensure she practices what she teaches!

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Manisha Cook)

Manisha Cook

Specialist Physiotherapist and Lecturer Practitioner

Manisha has been qualified physiotherapist for over 20 years, she is passionate about respiratory medicine and palliative care.

Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire. 

Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.

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How do I book?

For enquiries and to book please contact our education team.

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