Meet Carole, from Hemel Hempstead. She’s been a volunteer with the Hospice since 2007 in a variety of roles. Here she tells her story of how she became involved with The Hospice of St Francis…
“At the time of my retirement in 2005 from my role as Bank Manager in Gerrards Cross, I hadn’t previously come into contact with anyone with a life-limiting illness. I wanted a chance to change that and to meet people who are in these situations.
“I’ve been a team member of the IPU (Inpatient Unit) for 13 years. I experienced a different perspective when my nephew unfortunately passed away at the Hospice in June 2014, which enabled me to see the Hospice from a different perspective when I became a visitor.
“Many of the family lived far away in The Cotswolds and Yorkshire but the care, love and support shown to them will never be forgotten. We used to laugh as Nigel would say it's like staying in a first class hotel. From the nursing staff, to Chris and the wonderful kitchen staff and all the volunteers -nothing was ever too much trouble and we will always be eternally grateful.” In addition to her role on IPU, Carole has also undertaken administration for our events, and has worked at three of our locally based shops – but is currently based at the Highfield Shop in Hemel, describing it as ‘community based and sociable’.
“I really enjoy my role in Highfield,” she says, “We have many regular customers who visit and I enjoy engaging with them every time I am on shift. It provides me with a sense of satisfaction to think we can help local people as well as the Hospice.
“One of the most interesting things to happen in my times as a volunteer at the Hospice was when a gentlemen came into the shop and bought a set of harmonicas. When I asked what he planned to do with them, he replied that he worked with professional bands – including with The Who and Status Quo. You never know who you are going to meet, it’s amazing!”
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