Frequently Asked Questions

You may have questions about coming to The Hospice of St Francis, or accessing our care. Hopefully you will find the relevant answers below, otherwise please do call us on 01442 869550.

​You can also have a look round the Hospice by watching our 360 tour.

Hospice Building Works

We’re refurbishing our Spring Centre and carrying out some essential building and maintenance work on our pipes over the summer. Please check with us before travelling to the Hospice.

Find out more

Staying at our Inpatient Unit - FAQs

  • Why has my doctor suggested I come into the Hospice to stay?
    People come in for many reasons. Many patients come in for help with a particular symptom such as pain or breathlessness. Some patients are admitted to give their close family a break from their care, while some patients come in right at the end of their life. We will discuss the goals of your admission with you when you arrive.
  • If I come into the Hospice, will I ever get home?
    Again, in the past, hospices focused mostly on care in the final days. Now, however, over 60% of our patients come in for a short admission to get help with a particular problem. They then go home again and might get re-admitted later in the illness. However we are certainly no longer a place just for the final days of life
  • Do you have a waiting list?
    Because we are a short stay unit, beds become available all the time and a bed can often be offered either as an emergency or within a few days. The Hospice Team is always aware of who is waiting for a bed and will offer a bed to the patient who needs it most. If there is a delay before your admission we will keep you informed and offer alternative help wherever possible
  • Can my family stay with me?
    We recognise that, when you are seriously ill, members of your family might want to be close to you 24 hours a day. There are facilities for close family to stay overnight especially when the situation requires. Families can stay either in a recliner chair or fold up bed in your room.
  • Can I stay in The Hospice of St Francis long term?
    Unfortunately we are not able to provide long term care. However, each patient is considered individually and, if you are not well enough to go back to your own home, then we will work with you and your family to look at the best alternative, which might include a care home placement. We plan discharges very carefully and will keep you involved in all decisions
  • What are the visiting times?
    We welcome visitors at any time but try to have a quieter hour after lunch between 1.30pm and 2.30pm. We would encourage you to discuss visitors with your nurses if you have any anxieties about having too many visitors or if there are particular people you would like us to contact.
  • Can I smoke in The Hospice of St Francis?
    If visitors smoke we would respectfully ask them to step outside into the garden. There is a smoking shelter for patients and visitors are asked to use the pergola area away from the building.
  • What do I need to bring into the Hospice?
    It would be helpful if you brought in all your medication which you are currently taking, together with any district nursing notes or folders that are in the house. We also recommend day clothes and night clothes, a toilet bag and dressing gown, together with anything else that will keep you occupied during your stay. We do suggest nothing valuable as it is quite a busy building, so perhaps just a small amount of money for newspapers and snacks. Each bedroom has a TV.
  • I am very attached to my dog – can somebody bring him to visit me?
    We welcome pets onto our Inpatient Unit! However they will obviously need supervision throughout the visit and we ask that they are kept on leads while in the gardens.
  • Is there anything for my children to do when they visit me?
    We do have lots of toys in our lounge which visitors can use. Visiting children must be supervised by an adult at all times.
  • I want to send my family emails when I am in the Hospice – is that possible?
    We have wireless internet access for patients and visitors to use on the Inpatient Unit. The nurses will give you the password!
  • Can I use a phone while staying in the Hospice?
    You can use your own mobile. You will also have a phone in your bedroom on which you can receive calls and from which you can make external local calls


General - FAQs

  • Corneal and Tissue Donation

    At The Hospice of St Francis, we know that organ or tissue donation can help patients and families feel comforted by knowing they have given hope to others and that some good has come out of their loss. However, we also realise that not everyone feels comfortable with taking such a step.

    We hope this information can help if you are unsure whether this is possible for you or you are unaware of what is involved.


Care at Home - FAQs

  • What exactly will my St Francis Specialist Nurse do?
    Your nurse will get to know you and try to understand how your illness is affecting your life and your family. They will be interested, not just in the physical problems, but in the emotional and social problems related to your illness and will help to support you through some of these issues.

    They might also refer you to different members of the Hospice team, a Hospice doctor or a complementary therapist, or ask for a physiotherapist to assess you.
  • Can my nurse stay overnight with me?
    Our nursing team is an advisory and supportive service. If you need nursing care or supervision overnight, our nursing team will help to organise that care if it is available
  • How will I know who to ring?
    Your St Francis Specialist Nurse will explain to you which numbers to ring day or night and who to ring for different sorts of help.

Social, News & Events

See all news & events

We love what we do and we love your support too - keep in touch by receiving our newsletter and eNews: