Page 3 - Newsletter
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Thank you to Figg’s Pharmacy
We’d like to thank Hubert Figg Pharmacy in Berkhamsted for supplying our drugs for the last four years and providing an excellent service to the Hospice and the patients we care for.
The pharmacy team, led by Figg’s owner, Jay Odedra, has worked closely with our own Hospice pharmacist, Thomasina Ross, to reduce our drugs spend and sometimes makes several deliveries
in a day – including at weekends and evenings – if we need drugs urgently for patients in our care.
The team also provides ongoing support for patients and families once they are back home again.
“Figg’s Pharmacy has been incredibly supportive to the Hospice and we’re very fortunate to have such an innovative and e cient community pharmacy, which really goes the extra mile to help ensure our patients receive the very best care,” said Thomasina Ross.
The newsletter of The Hospice of St Francis
Hospice Pharmacist, Thomasina Ross with Hubert Figg Pharmacy owner, Jay Odedra
Health Care Assistant, Penny Maton-Clement, with Carers’ Support Coordinator, Claire Hewitt and Social Worker, Sharon Kelly (l-r)
Dementia nurse appointed
Janet Willoughby has been appointed as our  rst dedicated dementia nurse to help care homes across our catchment area deliver excellent end- of-life care to residents diagnosed with dementia.
Janet, who has 37 years’ nursing experience, eight of them as an educator in end-of-life care at the Hospice, took up her post in March.
The new role, funded by the Hospice UK St James’s Place Foundation grant programme, is part of our wider dementia strategy to better understand dementia.
“As the population lives longer, the number of people with a loss of memory function will increase, which will present challenges for the clinicians who treat them,” said Clare Hearnshaw, the Hospice’s Director of Clinical Care.
“This is about pooling our skills and knowledge and learning from each other. It can be hard to recognise when people with dementia are dying, and caring for people with advanced dementia at the end of their lives is not always straightforward as they often also have highly complex care needs.”
Hospice CEO, Steve Jamieson, commented: “We want to be sure that
as we look to the future, our Hospice is well informed and able to o er comprehensive end-of-life care and support for patients facing life-limiting illnesses as well as dementia.”
Hospice champions carers
The Hospice of St Francis continues to support carers looking after someone with a life-limiting illness in our community.
We are one of a handful of hospices across the UK using the Carer Support Needs Assessment Tool (CSNAT), an invaluable aid to help identify the exact support a carer needs – from knowing who to contact if they have concerns, what to expect in the future or needing more time for themselves.
One carer said, “CSNAT helped to focus my mind on exactly what was happening, where I needed help, the support I needed to care for my partner and what help might be available.”
A team from the
Hospice (pictured
above) recently shared
its experiences of
using CSNAT at a
national conference for
health and social care professionals in Milton Keynes.
The Hospice runs a number of carers’ groups and courses at its Spring Centre in conjunction with Carers in Herts. Courses coming up include: Caring with Con dence, First Aid in the Home, Manual Handling and Care Towards the End of Life.
Any local carers are welcome to come to our annual Carers’ Pamper Day on Friday 10th
June during Carers’ Week to enjoy tea, cake, entertainment and mini-treatments. To reserve a free place or for more information on any of the above, email: or visit
Carers enjoying a previous Pamper Day
Our work with local hospitals
The Hospice of St Francis continues to work closely with West Hertfordshire Hospitals NHS Trust to in uence care for patients in hospital nearing the end of life.
Our Medical Director, Dr Sharon Chadwick, is working with the Trust’s Executive and Palliative Care teams to implement a new approach to end-of-life care, introducing individualised care plans for those at the end of life and following the nationally
introduced Five New Priorities for Care. The care plans encourage sta  to communicate clearly and compassionately with dying patients and their loved ones, to ensure all their needs are met.
A Hospice Champion Educator is also working closely with the Trust’s Palliative Care team to deliver training to sta  on the importance of caring and communicating well with those approaching death.
Dr Chadwick said, “Looking after people at the end of life is a privilege and needs to be as good as possible for people, whether they die at home, in a care home or in a hospital
bed, and regardless of their circumstances or background.
“I’m encouraged by the real desire to instigate change. Experience shows that keeping a patient and their loved ones informed and involved in decisions every step of the way delivers that consistency in care that we all strive for.”
Find out more about our education programme, open to all healthcare professionals interested in expanding their palliative care knowledge, at programme-of-events
For information about our referrals process visit:

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