Page 3 - September 2015 newsletter
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COMMUNITY NEWS The newsletter of The Hospice of St Francis
We’re “Outstanding” says CQC!
We are delighted to have been rated “outstanding” by the Care Quality Commission (CQC), the independent regulator for health and adult social care in England.
The CQC team announced their verdict in September after inspecting the Hospice unannounced over two days to scrutinise evidence of best practice, robust policies and care standards, whilst also reviewing testimonies from patients and loved ones across our services.
We were judged “outstanding” in four out of the  ve key measures for assessing care – for being e ective, caring, responsive and well- led, and were judged “good” for being safe.
“People received excellent care based on best practice from experienced sta  with the knowledge, skills and competencies to support their complex health needs,” and “the help and support they received at its Spring Centre changed their life and gave them strength,” were just two of the comments in the  nal inspection report.
Hospice CEO, Steve Jamieson, said, “I am absolutely delighted by the CQC’s  ndings. The outstanding grade is testament to the hard work, professionalism and investment of our dedicated team of sta  and volunteers.
“Outstanding care must be at the heart of everything we do and whilst the CQC report is a glowing endorsement, we mustn’t be complacent. We still have much to do to reach even more people living locally
– particularly those from di erent backgrounds – to explain our services and o er support where needed.”
A full report of the inspection is available on our website here:
Make your
gift worth
even more
Here at the Hospice we are always grateful for all donations we receive, but sometimes donors may wish to remain anonymous and we respect that decision.
However, it does mean that we can’t thank you properly or take advantage of claiming Gift Aid, which if you are a tax payer, would increase your donation by 25%.
If you are able to include your full name, address and postcode with your donation and state that you are a tax payer who is willing to Gift Aid your contribution,  nancially it will be worth so much more to us.
Please ask your sponsors to provide the same information for online donations or on your sponsor form if you take part in one of our sponsored events.
If we only have your initials, if house numbers are missing or postcodes are illegible, we often can’t claim Gift Aid, meaning we are unable to reclaim the tax that you have already paid on your donation.
We’re so grateful for your continued, valuable support, but together let’s make it worth even more!
Angela sparkles
at Hospice AGM
Angela Rippon, OBE, CBE, was on sparkling form when she visited the Hospice in September as the guest speaker at our Annual General Meeting.
The popular TV journalist, writer and presenter spoke engagingly about dementia, discussing her mother Edna’s dementia diagnosis and how her experience of the condition led her to become an ambassador for the Alzheimer’s Society.
Angela is passionate about reducing the stigma of dementia across society and inspiring a dementia-friendly generation to get involved and change attitudes, and was interested to hear how the Hospice is investing to ensure it is equipped to meet the needs of patients with life-limiting conditions who also have dementia.
We currently have a dementia nurse working with local care homes to share best practice, we are rolling out a Dementia Friends programme amongst our sta  and we’re working with the King’s Fund to make our Inpatient Unit more visually dementia-friendly.
Steve Jamieson, Hospice CEO, said, “It was a pleasure to welcome Angela to the Hospice. Not only did she brighten up the lives of many of our patients and sta  with
her charming smile, but she was
inspirational in opening eyes to the issues faced by people with dementia in their daily lives.”
Thank you!
A BIG THANK YOU to everyone who organised and attended July’s Dacorum Steam and Country Fayre, which raised an incredible £24,000 for the Hospice!
Organisers, The Dacorum Machinery and Steam Preservation Group, have donated over £150,000 to the Hospice in the nine years since the event began!

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