Heather - Shop and Fundraising Volunteer | The Hospice of St. Francis

Heather - Shop and Fundraising Volunteer

“The most rewarding aspect of my role, is the most difficult to explain. It’s something inside of me that just feels so right. It makes me feel special to know that the tiny bit I do, helps towards the running of this fabulous place which helps so many local people.”

Meet Heather, a grandmother of three and keen golfer from Potten End who has been volunteering at the Hospice since 2002. Her roles have been varied over the years, from receptionist to blood and prescription collection to ironing in our Inpatient Unit. Today Heather dedicates her time to volunteering at our award winning gift shop, number twenty, where each week she serves customers, prices stock and assists with maintaining the displays.

“My friends know of number twenty without me even telling them, but they’re always eager to know what’s in store! It’s great to also explain that the profit made goes to the Hospice to help fund their free care to local families.”

Heather started her working life when she was 15 years old as a shop assistant with John Lewis & Partners before she was married at 19 followed by the arrival of her two children.

Whilst her children were young, Heather worked part-time in Market Research and studied a City and Guilds course in Fashion and Design. After being made redundant in the 80's, she went back to John Lewis & Partners before retiring in 2002. Heather explains how she came to volunteer all those years ago…

“A friend used to volunteer and I thought maybe it was something I could do to help the community. There is always something that one can do to help. However, the main reason I chose to Volunteer was down to the fact that I retired too early and therefore needed something to occupy myself…apart from playing golf.

I started playing golf in 1995, and joined Stocks in Albury near Tring before joining Berkhamsted in 2005 where I’m still a member. I may not be the best with my putting skills, but I do get a huge amount of pleasure from the company of the ladies I play alongside - especially when I lost my husband in March. They were and still are wonderful. Many of the Golf Captains at the club have chosen the Hospice for their charity of the year.”

Heather explains that volunteering for the Hospice gives her a ‘feel-good feeling’. “I feel that the Hospice is such a special place and I feel part of it when I'm with patients or their families. I’ve also had friends who have passed away at the Hospice – so it is a place dear to my heart.”

“number twenty is also very special too, especially when a customer comes in and wants to talk about a loved one or friend they have lost and how the Hospice made a difference in so many ways to help ease the pain.

When we reopened the shop following the second lockdown we had a brilliant start…and I must say I was really pleased to be back after a month of solitude.”

#YourPreciousLife #WeLoveYourSupport