Hospice Rated “Outstanding” by The Care Quality Commission

12 September 2016

The Hospice of St Francis is thrilled to announce that it has been judged “outstanding” by the Care Quality Commission (CQC) in an inspection report issued by the independent regulator of health and adult social care in England this week. 

Member of The  Hospice of St Francis nursing team with a patient

The Berkhamsted-based charity was rated “outstanding” in four out of the five inspection areas – for being effective, caring, responsive and well-led, and judged “good” for being safe.

People received excellent care based on best practice from experienced staff with the knowledge, skills and competencies to support their complex health needs,” and “the help and support they received at its Spring Centre changed their life and gave them strength,” were just two of the glowing comments that came out of the unannounced inspection, which took place in May this year.

The CQC team visited the Hospice over a period of two days to look at evidence of best practice, robust policies and care standards, whilst also reviewing testimonies from patients and loved ones across its services.

The Hospice supports over 2,000 patients, families and carers annually across Herts and Bucks by providing care and support in its 14 beds, to patients in their own homes, at its outpatient Spring Centre, for children facing loss and for the bereaved.

CQC inspected and rated outstanding RGB

CEO, Steve Jamieson, said, “I am absolutely delighted by the findings of the CQC report. The outstanding grade is testament to the hard work, professionalism and investment that our dedicated team of staff and army of volunteers put into supporting patients and their loved ones affected by a life-limiting illness.

“I am proud that the report praised our staff and volunteers as being exceptional, working together to deliver ‘outstanding, seamless care and develop positive, caring and compassionate relationships with people and their families’.

“The report also found that the people we care for were partners in their care, consulted and involved in decisions about their care and helped to live their life in comfort and pain-free, improving the quality of their life - which reflects all that we are trying to achieve in our Hospice mission statement.”

Set up three years ago, the Hospice’s Spring Centre outpatient services - which include different activities, courses, clinics and therapies to help people from the point of diagnosis of a life-limiting illness - also received high acclaim.

The report highlighted comments from people who used the various services, saying the support they received ‘changed their life and gave them strength’. It also applauded the charity’s research and partnerships to support people with pulmonary fibrosis, dementia and heart failure.

Andrea Sutcliffe, the CQC’s Chief Inspector of Adult Social Care, said, “The quality of care which our inspectors found at The Hospice of St Francis was exceptional and I am very pleased that we can celebrate the service’s achievements. 

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

Steve Jamieson added, “Outstanding care must be at the heart of everything we do and whilst the CQC report is a glowing endorsement, we mustn’t be complacent. We still have much to do to reach even more people living locally – particularly those from different backgrounds – to explain our services and offer support where needed.

“Of course, we can’t do this without the continued support of our community and I’d like to thank everyone who has supported us over the years whether that’s by volunteering with us, participating in our fundraising events, remembering us in their Will or shopping with us.

“Our fundraising requirements remain central to everything we do and this year we need to raise £4.8million to fund our care. With new national fundraising regulations around the corner, we are going to be even more reliant on our community’s support to ensure our outstanding care can continue.”

A full report of the inspection has been published on CQC’s website here:, while there is an opportunity to find out more about the Hospice’s work at its AGM on Wednesday 28th September at 7pm. For further details or to reserve a seat, please contact

To learn more about working with the motivated workforce, #TeamTotalCare, at the Hospice, the charity is holding a series of recruitment Open Days aimed at those with a clinical and non-clinical background, especially registered nurses. The last of these will take place on Tuesday 27th September from 1.30-3.30pm and 7.30-9.30pm. For further details, visit:



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