Hospice of St Francis excels in government quality inspection
Story Date: 24th January 2012
The Hospice of St Francis has excelled in performing to the highest standards of care and safety after passing a Government Care Quality Commission Inspection which took place, unannounced, two weeks ago.
The Care Quality Commission, which is the independent regulator of all health and social care services in England, ensures that care provided by hospices, hospitals, and care homes and services in people’s own homes, meet Government standards of quality and safety.
Dr Ros Taylor, Hospice Director said: "The comprehensive and systemic review of care our processes that support care, how we make decisions and how we respond to feedback was all monitored in a thorough and rigorous exercise led by an official inspector, formerly a senior nurse in London.
"The Hospice had to demonstrate it met the essential standards by complying with over 20 specific outcomes. The inspector spoke to 23 members of staff, at least 10 volunteers and several patients and their families who gave in-depth interviews and whose answers were double checked throughout the day. "
The findings of the report highlight how the hospice involves patients in decision making, how the quality of care is maintained, how the hospice safeguards vulnerable adults and how it monitors and audits care.
The inspector found that the hospice was compliant in all areas of its report and commented; "People we spoke with during our visit on January 5th overwhelmingly told us of the excellent care they received at the hospice. People’s feedback told us they were extremely grateful for the care they received with people referring to staff as ‘superb.’
Dr Taylor added: I think this will stand us in good stead for the future – but we can’t and wouldn’t ever be complacent!
"I would like to publicly thank those who contribute to daily life at the Hospice of St Francis.
"What the inspector saw, felt and measured was the sum of many people working together to create an expert, excellent and safe experience of care."